Questions and answers page


How do I order computer products from HPI Technologies

Please contact your account manager and they can give you competitive prices over the phone, via website or e-mail.
All payments are made through Paypal. We use Paypal as our credit card processor. It's safe and secure, and no account is necessary. All you need is a valid Visa,
Mastercard, American Express, or Discover, credit or debit card. Paypal also accepts e-checks with a verified bank account.  
Yes, each one of our customers has an assigned account manager that will personally handle all your needs. Your personal account manage will understand your
business and what requirements you have to better serve you.
Orders can be placed between 8:00am to 3:00pm CST are shipped same day for in-stock products. Orders placed after 3:00pm CST will be shipped the following day.   
"Some Exceptions are Available"
Yes, our automated order entry system provides shipment confirmation, freight charges, your PO information and package tracking information which will be e-mailed
to you the following morning.
HPI Technologies currently utilizes UPS, USPS and Federal Express  to accommodate  your special shipping requests.
HPI Technologies currently distributes from locations California, Florida, Illinois, Maryland, Pennsylvania, Texas etc. (See Shipping Departments)
Prices and information are updated daily on our website Monday - Friday (holidays excluded) and are current to the best of our knowledge when posted. However,
because of the dynamic nature of the computer industry, some products, prices, manufacturer promotions, product information, photos, or offers may change before
we are able to update and post the information on our web site. In the event of an unexpected cost increase or other change, we will contact you to determine whether
you want to continue your order at the new price or cancel it.
* Yes, a order limit of $10.00 or more per order is required to purchase products from HPI Technologies. Payments will be canceled for any orders not meeting the $10
minimum or alternative substitutes for products of our choice will be shipped out from 3rd party sources. (Please, contact your Account Manager to find out if exceptions
are available).
How can I receive volume discount  pricing for computer products, copier supplies and printer parts I need?
How can I place an order?
Will I have a dedicated sales representative for my account?
How late can I place and order?
Do you provide tracking numbers & order confirmations for my orders?
What shipping option do I have?
What locations do you ship from?
Will the price of  products increase?
Is there a minimum order limit ?
This web page is intended to display the details for How can I place an order with HPI Technologies
Will compatible toners void my office equipment warranties?
The law is on your side;

Manufacturers cannot legally require a printer owner or lessee - verbally or otherwise - to purchase supplies exclusively from them.

This unlawful "tying agreement" violates provisions of the Sherman and Clayton Antitrust Acts and the Magnuson-Moss Warranty Improvement Act.

In a landmark 1936 case, the Supreme Court ruled that IBM could not terminate a customer's data processing machine lease, if the customer chose to use tabulating
cards from other manufacturers. The more recent Magnuson- Moss Warranty Improvement

Act title 15, Section 2303 specifically prohibits a manufacturer from conditioning a written or implied warranty on the use of its own brand product except under very
restrictive circumstances.

If, in the unlikely event our supplies have been the source of damage to your equipment, you are protected by our warranty. We will reimburse you for the cost of repairs
with adequate documentation from the service technician.

Our imaging supplies are designed to meet or exceed the original brand name.

If a representative threatens to void the machine warranty or charge for a service call because you are using a compatible supply, ask for their statement in writing.
Tracking numbers are used to identify and trace every package as it moves from our distribution points to the shipping carrier and finally to the package
destination. This number can be used to track, locate and verify arrival of the package, as well as other details. You may track your package from the
shipping carriers after a tracking number has been generated. Please check your order status to find out if a tracking number is already available.
What is a Package Tracking # ?
You can check the status of your order anytime. Keep in mind, our automated Web order system updates on a regular basis. Depending on the time of your
order, you may not be able to track it immediately.
How do I Order a Tracking # ?
Please enter your order number and e-mail address below
Your name:
Company name:
Your email address:
Order number:
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