Return Policy

Warranty on parts

Defective products

Warranty Policy
New Product:
Warranty: OEM only. Not warranted by HPI Technologies. We will take back all defective products with in the OEM warranty period. This period is (30) days from the
date of purchase. HPI Technologies reserves the right to refuse any defective OEM parts that are not returned in its original packaging.
Compatible Product:
Warranty: Non OEM only.Warranted by HPI Technologies. We will take back all defective products with in the Non OEM warranty period. This period in most cases is (1) year
from the date of purchase. HPI Technologies reserve the right to refuse any defective Non OEM parts that are not returned in its original packaging.
Responsibility for Damage
Shipping in Transit:
We are responsible for damages incurred in transit, as our shipping terms that are FOB  from our dock. The shipping carrier is responsible for any such damage. We
do not issue RMA (Return Merchandise Authorization) numbers for products damage due to shipping. We will place a order for the customer while the carrier is
processing the customer's claim. At such time as the claim is resolved and payment is made, the reseller will be credited.
Return Policy
Our Shipping Department will assign a RMA (Return Merchandise Authorization) number should you contact us about a problem. It is your responsibility to put this
number on the outside and inside of your returned product package to insure adequate customer/product identification. Product returned to us without a valid RMA
number identification will be refused by us. RMA numbers are valid for (14) days from the date issued or purchased.
RMA Procedure:
Return Process:
When we receive the product for warranty, we will inspect it to confirm that the product is correct and eligiblefor a warranty claim. If the product  does not qualify under
our warranty policy, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.
Reimbursement
WE WILL, AT OUR DISCRETION, SELECT ONE OF THE FOLLOWING OPTIONS:
(a) Replace the product- If we replace the previously delivered product based on your request you will be invoiced again. This invoice and the original invoice for the
product are both charged to your account and payable. Your account will be credited for the original invoice until the initially shipped product is properly returned
referencing the RMA you were furnished at the time of your request for replacement. All returns for defectives when replaced should received by us within (14) days of
this invoice date.
(b) Repair the product- Printers Only
(c) Credit you for the invoiced amount of the product (if the product is not replaceable due to lack of inventory) when properly returned with a valid RMA  and inspected.
Restocking Fee:
All products returns by customers, except for those resulting from our error, will be subject to a restocking fee of min 15% or $10.00, whichever is greater.
MANUFACTURE BRAND NAMES  LOGOS AND WEBSITES ARE REGISTERED TRADEMARKS AND COPYRIGHTS OF THEIR RESPECTIVE OWNERS  AND ARE USED FOR IDENTIFICATION PURPOSES
This web page is intended to display the details for Return Policy and Warrtanty on parts
Will compatible toners void my office equipment warranties?
The law is on your side:

Manufacturers cannot legally require a printer owner or lessee - verbally or otherwise - to purchase supplies exclusively from them.

This unlawful "tying agreement" violates provisions of the Sherman and Clayton Antitrust Acts and the Magnuson-Moss Warranty Improvement Act.

In a landmark 1936 case, the Supreme Court ruled that IBM could not terminate a customer's data processing machine lease, if the customer chose to use tabulating cards from
other manufacturers. The more recent Magnuson- Moss Warranty Improvement

Act title 15, Section 2303 specifically prohibits a manufacturer from conditioning a written or implied warranty on the use of its own brand product except under very restrictive
circumstances.

If, in the unlikely event our supplies have been the source of damage to your equipment, you are protected by our warranty. We will reimburse you for the cost of repairs with
adequate documentation from the service technician.

Our imaging supplies are designed to meet or exceed the original brand name.

If a representative threatens to void the machine warranty or charge for a service call because you are using a compatible supply, ask for their statement in writing.
Defective Product- Supplies
All returns for defective products must be made 30 days of the original invoice date with compatible toner products being the only exception.
After your return is approved and RA # is issued, all returns must arrive at our warehouse within 30 business days or the RA# will be voided. After 30 business days, credit may
not be issued and accessorial charges may apply.
Non-stocks-Sales are final on special order products-no cancellations or returns.
Bottled Copier Toner Supplies. All products are checked and in stable condition before shipping and are therefore not returnable. All sales are final.
Empties: Product returned as defective or otherwise determined to be empty (i.e. fully used) will be denied credit or result in a charge back.
Due to the manufacturer's return policy, all product warranties apply to the end-use for the below product lines. The end-user must contact the manufacturer directly.
Ability One:
Please contact your account manager for information.
Canon USA Supplies
For defective product or technical assistance, contact Canon product support directly at 800-828-4040. Canon USA will require contact information, printer serial number and
model. The end-user will be asked to mail in product for testing. If found defective, a replacement will be sent. If not found defective, product will be returned to the end-user.
DAHLE
For defective product or technical assistance, contact Perm-a-Store product support directly at: 888-366-7535
DELL
For defective product or technical assistance, contact DELL product support directly at 877-766-3355
Fujifilm
For defective product or technical assistance, contact Fuji product support directly at 800-488-3854
HP Media
For defective product or technical assistance, contact HP product support directly 800-636-3600
HP Maintenance
For defective product or technical assistance, contact HP product support directly at 800-474-6836
IBM
For defective product or technical assistance, contact IBM product support directly at 888-IBMMedia or 888-426-6334.
Imation Media Supplies
For defective or technical assistance, contact Imation product support directly at 800-351-8186.
Mam-a
For defective product or technical assistance, contact Mam-a product support directly at 866-626-7220
Maxell
For defective product or technical assistance, contact Maxell product support directly at 888-377-5887.
Panasonic
For defective product or technical assistance, contact Panasonic product support directly at 800-346-4768
Quantum
For defective product or technical assistance, contact Quantum product support directly at 800-284-5101
Samsung
For defective product or technical assistance, contact Samsung product support directly at 877-873-7279
Sony
For defective product or technical assistance, contact Sony product support directly at 800-942-SONY (7669)
Skilcraft
Please contact your account manager for information.
Source Technologies
For defective product or technical assistance, contact Source Technologies product support directly at 800-922-8501.
Tandberg Brand Media Supplies
For defective product or technical assistance, contact TDK product support directly at 303-417-7792.
TDK Brand Media Supplies
For defective product or technical assistance, contact TDK Brand Media support directly at 800-285-2783.
Troy
For defective product or technical assistance, contact Troy product support directly at 855-889-1109.
Xerox Replacement Cartridges
For defective or technical assistance, contact Xerox Replacement Cartridge Support directly at: 866-Xerox4U.
Xerox Supplies for Monochrome Laser, Legacy, Phaser, WorkCentre
Defective claims must be issues directly to Xerox by the end-user. Xerox will require end-user contact information, printer serial number and model. Contact Xerox support at
800-835-6100(dial 1:1).
Defective Product- Printers And Other Equipment
All Hardware returns are subject to the manufacturer return policy.
All HP defective printers or DOA
Customers should contact HP Tech support at 800-544-9976 to resolve the issue. A case number will be assigned for all inquires.
For non-HP product, if the equipment fails to operate after removing from the box, contact the manufacture's technical support told free number listed in the instruction manual,
and warranty registration card or go to the following websites: Dahl Shredders: www.turtlecase.com/shredders, www.lexmark.com, www.samsung.com www.sourcetech.com,
www.troygroup.com. Provide the model and serial number. The manufacturer will provide details on the next steps.
Non-Defective Products
All Hardware returns are subject to the manufacturer return policy.
We will not issue RA # on orders over 30 days from invoice date. Non-defective printers and equipment may be returned up to 30 days from purchase provided the products are
new/unopened and as long as the product life is still active and current. Opened or unsealed boxes are considered used, and not returnable.
Non-stock items
Sales are final on all special order products-no cancellations or returns allowed.
We will grant credit for returns only if the product and the packaging are in resellable condition.
The cost to return the product will normally be the return freight charge. If the return is the result of our error, we will issue an ARS (Authorized Return Service) Tag if address is
within the 48 states.
Returns are subject to a min 15% restock fee, depending on manufacturer.

* HPI Technologies Computer Products reserves the right to refuse an RMA based on customer return history, vendor promotional activity or changes in manufacturer programs.
What I need to do with OEM defective products.
Compaitble Ink Toner
OEM Equipment and Accessories Warranty - HPI Technologies warranty policy for machines and accessories is an extension of the Original Equipment Manufacturer’s warranty.
Equipment and accessories’ warranty only applies to Toshiba, Kyocera-Mita/Copystar and Konica-Minolta. Each manufacturer warranties equipment and accessory replacement on a
case-by-case basis with required supporting documentation per manufacturer’s policy.

Toshiba equipment has an initial manufacturer warranty of 90 days on all hardware and electronic components. Subsequent to the 90 day warranty, there is a three year warranty on
electronic boards and lasers through Hytec Repair Services. Also effective March 2008, there is a three year warranty on all “hardware or hard parts” that have a cost of over one hundred
dollars. Warranty is administrated by repair or replacement of the component at the discretion of Toshiba.

Kyocera-Mita/Copystar equipment has an initial manufacturer warranty of 1 year or 100k copies from date of purchase on all components. Warranty is administrated by repair or
replacement of the component at the discretion of Kyocera-Mita.

Konica-Minolta equipment has an initial manufacturer warranty of 90 days from date of purchase on all components. Warranty is administrated by repair or replacement of the component
at the discretion of Konica-Minolta.
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